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A leading European banking group
Operating across multiple European markets

Unifying retail and corporate mobile banking across the markets of a major European banking group.

A leading European banking group needed to modernise mobile banking at group scale — one coherent UX across markets, one platform for retail and corporate customers, and a front-end architecture that keeps up with group-scale feature delivery.

Group-scale
Multi-market deployment
Dual segment
Retail and corporate on one platform
Componentised
Reusable front-end architecture
The challenge

The mobile channel had become primary, and the legacy surface could no longer keep pace with features, consistency, or markets.

The mobile banking app is now the primary interaction channel for most customers, and the expectations on it — features, performance, consistency, security — keep outpacing the legacy stacks it was originally built on.

The group's mobile estate had grown into a heterogeneous set of per-market solutions, each with its own UX, stack, and delivery constraints. That made it hard to scale features across the group, hard to keep the experience consistent, and hard to support retail and corporate on a coherent long-term platform.

The modernisation programme also had to hold the group's performance and security bar — without breaking continuity for existing customers during the transition.

Our role

Contributing to the modern front-end layer — architecture, UX implementation, and back-end integration.

Kodelab's scope sat at the front-end layer: UI design and implementation, scalable front-end architecture, UX and UI standardisation across markets, and integration with the group's back-end banking services and API layer.

Senior engineers worked as part of the programme's delivery structure — contributing to architectural decisions, the reusable component work, and the UX alignment that turns per-market apps into one group platform.

The approach

How the engagement was delivered.

Front-end architecture built for a multi-market banking group

  • Modular, componentised front-end capable of serving multiple markets and segments from a shared foundation.
  • Reusable component set giving the group a consistent starting point for every screen and a controlled way to evolve the UI language.
  • Clear boundaries between market-specific customisation and shared platform code.

Unified UX across retail and corporate segments

  • Optimised journeys for retail and corporate users on the same platform, accommodating the different workflows each segment relies on.
  • Core banking actions — payments, account overview, user and permission management — behave consistently across segments and markets.
  • Clarity, speed, and intuitiveness prioritised in the flows customers use every day.

Integration, performance, and security

  • Connected to the group's API gateway and banking services for real-time account and transaction data.
  • Real-time synchronisation and data consistency across segments and markets.
  • Authentication, authorisation, and secure data-handling patterns appropriate to a banking surface at group scale.
  • Application performance, responsiveness, and stability engineered for group-wide deployment.
The results

A unified, scalable front-end serving retail and corporate customers across markets from the same codebase.

The fragmented stack is gone — the group runs a single architecture supporting markets and segments from a shared foundation. Retail and corporate users are on one platform rather than separately-evolved products.

Time-to-market for new mobile features improved materially: the shared component library means features propagate across markets instead of being re-implemented per deployment, and performance and stability improved against the measured baseline.

Why it matters

The mobile channel carries more banking relationships than any other customer surface — and its platform is a multi-year strategic asset.

Banking groups compete on the speed and consistency of the mobile experience across their markets. The gap between groups that run unified platforms and groups still maintaining market-by-market stacks keeps widening as feature velocity compounds.

For the group, the modernised platform is the foundation that keeps the mobile channel investable as a strategic surface — one that absorbs new services, markets, and expectations without another ground-up rebuild.

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